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Just Eat invests £1 million in restaurant food safety programme

Chef making food

Just Eat, the leading global marketplace for takeaway food delivery, has committed to investing £1 million to raise food hygiene and safety standards across the UK takeaway sector.

  • Just Eat to fund food hygiene and safety improvement programme for restaurants with a food hygiene rating of 2 or lower
  • All zero-rated restaurants to be removed from the platform
  • Just Eat introduces minimum standard of FHRS rating of 3 for all new restaurant sign-ups

Under the new programme, Just Eat will work with any restaurant on its platform with an official Food Hygiene Rating of zero, one or two to help them improve their rating. Any zero-rated restaurant which does not improve its score by 1 May will be removed from the Just Eat platform until they do so.

Just Eat’s funding will provide a bespoke improvement plan for any restaurant with a rating of two or below, delivered by NSF, the leading global food safety consultants. The package of support will include a one-to-one visit from an expert food safety practitioner, provision of a detailed action plan on how to make any required improvements, access to resources and guidance on how to request a re-inspection from their local authority to gain a new FHRS rating. Zero-rated restaurants will also be offered additional follow-up support.

Just Eat already offers food hygiene and safety training to every restaurant that signs up to its platform free of charge.

In addition, any restaurants seeking to sign up to the Just Eat platform from today will be required to have a minimum Food Hygiene Rating of three by the Food Standards Agency (FSA) or be registered and awaiting inspection by the local authority.

Graham Corfield, Managing Director of Just Eat in the UK, commented,

“At Just Eat, we’re focused on helping the UK’s vibrant takeaway sector grow and thrive. We know that running a small, independent business is not without its challenges, and food hygiene and safety is a vital area that restaurants need to get right.

“This is why we have an ever-evolving programme of work dedicated to raising food safety standards across the entire takeaway sector. The vast majority of the UK’s takeaway restaurants have good food hygiene standards already, but today’s investment means those that need extra help can now access bespoke support for free.

“Helping our customers access brilliant food and supporting restaurants to prosper and grow is what Just Eat is here to do. This investment will help ensure the takeaway sector continues to improve and meet customers’ high expectations.”

The latest commitment from Just Eat follows its announcement in December 2018 of plans to include the official FSA food hygiene rating of each of its UK restaurant partners directly on its platform both in-app and online. Just Eat continues to make significant updates to its API so that a restaurant’s FSA rating will automatically update if it changes following a local authority inspection. This means Just Eat will receive a notification if a restaurant falls below a rating of 3 so that it can quickly contact the restaurant to offer access to the new food safety programme.

Displaying FSA ratings is currently underway in Northern Ireland and will be rolled out across the whole of the UK in the coming months. Just Eat has also offered access to Level 2 food hygiene training and certification to every business on the platform since 2016, and in 2018 partnered with Checkit, a digital food safety management software provider, to allow restaurants to access new digital food safety systems at industry-leading rates.

Heather Hancock, Chairman of the Food Standards Agency said:

“I warmly welcome Just Eat’s significant new investment in food safety. The company influences thousands of food businesses and reaches millions of customers. Quite rightly, Just Eat is making clear that food safety and hygiene must be a top priority for all their partner businesses. I’m delighted that, from today, all new businesses joining the Just Eat platform must have a food hygiene rating of 3 or more and I strongly encourage Just Eat to apply the ‘minimum 3 rating’ across their platform as soon as practicable. This clear commitment to consumers - plus financial support from Just Eat for businesses to improve where they aren’t up to scratch - is the kind of leadership we expect and I believe it will drive up standards for the benefit of all.”

Viresh Patel, owner of The Pizza Company, Gourmet Burger & Fries and China Kitchen, said:

“I moved from a hygiene rating of four to five after Just Eat gave me access to a digital tool which helps me and my team make sure food safety tasks are carried out at the right time every day. It is the simple but important things that can easily be forgotten when working flat-out in a busy kitchen, such as monitoring fridge temperatures or checking staff are wearing all the correct uniform. They seem small but they’re really important and it’s meant we’ve really tightened up our food safety processes. Just Eat's support in this area has been invaluable and I think their new food safety programme will be a positive step for other takeaway businesses.”

Notes to Editors

About the Food Safety Programme

The new package of support that Just Eat is offering to partners with a rating of two or below includes the following support from an expert NSF food safety practitioner:

  • Full inspection of the premises encompassing: cleaning, pest control, structural soundness of the food areas, temperature control, personal hygiene, due diligence management, organoleptic status of food products and date checking
  • Explanation of inspection findings
  • Creation of a bespoke, detailed action plan on how to make any required improvements, based on inspection findings
  • Guidance and coaching on how to request complete a re-rate application for the relevant Local Authority to gain a new FSA rating
  • A full written report left with the restaurant partner for their records
  • Access to NSF Connect, an online platform which will include their audit report and corrective actions from the audit so their progress can be tracked
  • Zero-rated restaurants will also be offered additional follow-up support to help them with their re-rating application.

In Scotland, where they have the Food Standards Scotland instead of the Food Standards Agency and therefore a different hygiene rating system in place, any restaurant partner with a ‘needs improvement’ rating will be offered access to the new food safety programme.

About Just Eat

Just Eat plc operates a leading global marketplace for takeaway food delivery. Headquartered in London, we use proprietary technology to offer a quick and efficient digital ordering service for 25 million Customers and 100,000 Restaurant Partners across the UK, Australia & New Zealand, Canada, Denmark, France, Ireland, Italy, Mexico, Norway, Spain, Switzerland and Brazil.

In the UK, Just Eat has more than 30,000 Restaurant Partners available on its platform and announced it hit its 500 millionth UK order milestone last week.

About the NSF

Founded in 1944, NSF International is an independent, global organisation committed to protecting human health. We are the UK’s leading food safety and environmental health experts with nationwide coverage and a long-standing presence in the sector providing food safety improvement interventions. We provide training, coaching, inspections and evaluations in line with the Food Standards Agency’s Food Hygiene Ratings Scheme, helping small food business owners as well as chain restaurant owners and operators to maintain improved food safety standards, public safety and consumer choice.

About Viresh Patel

Viresh owns three restaurants in Cambridge, listed on Just Eat: The Pizza Company, Gourmet Burger & Fries and China Kitchen.

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