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Just Eat UK commits to financial support for couriers during periods of self-isolation or coronavirus-related sickness

With the spread of COVID-19 bringing huge uncertainty and worry for self-employed workers across the UK, Just Eat has today committed to financially support every self-employed independent courier* the business directly engages during this time.


  • Couriers that are self-isolating will be able to access a 14 day relief payment, equivalent to two-thirds of their average weekly fees from the past 6 weeks
  • Every regular courier on the Just Eat platform who has been actively delivering on the Just Eat network for 6 weeks will be able to access this support**
  • Any courier who is eligible for the payout because they are unable to work will receive weekly payments throughout the 14 day isolation period

This new financial support package for independent couriers follows Just Eat’s introduction of contact-free delivery for customers who are self-isolating, and the launch of a 30-day emergency support package for independent restaurant partners in the UK.

Andrew Kenny, UK Managing Director at Just Eat said:

“Protecting the couriers we work with, our customers, our restaurant partners and our people throughout this crisis remains our highest priority. We recognise that COVID-19 has brought huge uncertainty for many of the self-employed couriers in our network and we hope that this financial commitment can ease some of that concern for them.
“We want to ensure that couriers who use the Just Eat network for the majority of their delivery fees will be able to self-isolate or protect vulnerable family members without concern for complete loss of fees.”

Couriers who qualify can apply for financial support via: .


Notes to editors

*Applicable to self-employed independent contractors engaged directly by Just Eat for Just Eat’s own delivery services. Not applicable for couriers employed or contracted by independent restaurant partners or third parties.

** Couriers have to have delivered an average of 20 orders per week across the previous six weeks to qualify

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